Logie Language Centre

Terms and Conditions


The following terms and conditions apply to students who are studying with Logie Language Centre, from here on referred to as LLC, 1 Logie Road, Stirling FK9 5JU (company number SC516470). If you are an Educational Tour Operator (ETO), please contact us to view the ETO terms and conditions.

Bookings

Logie Language Centre (LLC) can accept bookings either:

  • directly from students via our website by completion of our application form, or through one of our Educational Tour Operators (ETO), sometimes known as agents.

For direct bookings, you will receive a confirmation of booking by email when we have received your completed application form and deposit and accepted you on a course. If you require documents to be posted, please inform the school.

If you book through an ETO, all information will normally be sent by the school directly to the ETO, and you should address any queries to your ETO.

If you book a course directly, please send your deposit, along with your signed application form and a copy of your passport, at least 4 weeks (or 28 days) in advance of your course. Please note we cannot return your deposit under any circumstances (unless we are unable to accept your booking).

If you book through an ETO, the ETO will explain the booking procedures to you, but any deposit paid is non-refundable.

  • Course books and materials are not included in the price of the course. They must be purchased separately, or in some cases, can be borrowed in exchange for a book deposit payment.
  • On your first day at school you will be asked to complete a placement test. This test helps us to put you in the best possible classes during your stay. If this test shows that you are not at the right level for your desired course (e.g. one of our exam preparation classes such as FCE, CAE, IELTS), we will offer you an alternative course based on your needs.

Deposits

The deposit you will need to pay when you book your course is £100. The deposit is non-refundable

Returning Students

  • If students return to LLC for another course, they will not be charged the accommodation booking fee.

Insurance

  • Insurance is not included in LLC’s tuition fees. We can recommend reputable insurers who specialise in providing insurance for students who do language courses abroad.

Age

  • The minimum age is 16 years old. There is no maximum age. Bookings from students outside the published age limits are treated on a case by case basis. Students aged 16 and 17 are not supervised (except in lessons). Bookings at LLC are made on the basis that other students on our courses may be over 18.
  • Students under the age of 18 are children in British law. All students under 18 are expected to abide by UK laws which relate to the restriction of activities to under 18-year-olds – in particular, the purchase and consumption of alcohol and tobacco.
  • LLC accepts students under the age of 18 on some of its courses, in particular General English for Adults and Teen Vacation Courses. LLC has a legal responsibility for safeguarding young people under the age of 18. The school therefore places some restrictions on what any student under the age of 18 can do, and it is a condition of acceptance in the school that these restrictions and rules are accepted and followed. These include curfews on times students should be home and restrictions on travel outside of Stirling. If any student under the age of 18 wishes to study on any course at LLC, the person or people with parental responsibility for them in their own country should complete a Parental Consent form, which outlines the rules and conditions that will apply for the school to be able to accept a booking for a student under 18. The form can be obtained from the school or from the ETO. If for any reason the school does not receive the Parental Consent form, it will be assumed that the general rules and conditions outlined in the form have been accepted by the parents/guardian of the student. Full details are available in our Child Protection and Safeguarding document which you can request from us.

Under 18s

EEA students

  • Please note that booking confirmations and accommodation details are normally sent via e-mail. Documents can be sent by post or courier upon request at an additional cost.
  • No documents can be issued until we have received:
    • Completed and signed Application Form
    • Copy of Acceptable ID
    • Deposit or full tuition fees
    • Accommodation Fees (where accommodation has been booked)
  • In all cases where LLC has been requested to mail documents by courier service, courier fees are payable to LLC whether the student attends or cancels for whatever reason.

Other

  • In very rare circumstances, the stated maximum class size might be exceeded. If this does happen, it will only be by one person and for a very limited period.
  • LLC reserves the right to cancel or alter a course. If we do so, we will offer either an alternative course or a refund.
  • Some courses may not run as advertised if there are not enough students on the course. We reserve the right to offer an alternative option to students in this case.
  • Where there is only one person on a particular group course, we reserve the right to offer the cost-equivalent number of 1:1 private lessons.
  • If a student’s English level is not suitable for the course they have booked, we reserve the right to move them onto a different course or to refuse admission to the school.
  • If we determine that a student is a beginner (usually A0 or A1 level on the Common European Framework) or very advanced (usually C2 and above on the Common European Framework) after arrival and we are part way through a term then we reserve the right to offer the cost-equivalent number of 1:1 private lessons where a beginner’s course is not available.
  • The school reserves the right to change teachers at any time during the course.
  • The school reserves the right to alter dates, fees and any particulars in the brochure without prior notice.
  • Classes take place in both the main school building and additional premises located near the school. The school reserves the right to move classes between rooms and premises as appropriate.
  • Students who cannot read or write Roman script should note that we are unable to teach literacy in our group classes. Any student who requires lessons in literacy should book private lessons with the school for this purpose.
  • Students are subject to the school’s policies and procedures, copies of which you can request from us. Failure to comply with these policies and procedures means students may be asked to leave the premises and no refund will be given.

Accommodation

  • All accommodation is subject to availability and early booking is advisable.
  • All accommodation payments must be made through the school at least 28 days prior to arrival.
  • For periods of 4 weeks or less, full payment must be made at the time of booking. For periods of 5 weeks or more, payment for the first 4 weeks must be made at the time of booking and all subsequent payments must be made 2 weeks in advance.
  • If students fall behind with their accommodation payments they will be asked to leave their accommodation.
  • Accommodation is only provided for students following full-time courses. If only studying 1:1 private lessons with the school students must book at least 5 hours per week in order to request accommodation from the school.
  • Accommodation is arranged for students only while they are studying at the school and may be extended on a case by case basis, subject to availability.
  • If students wish to have a guest they must arrange this with their accommodation directly and students may be charged extra.
  • If students leave school early for any reason, they may be asked to leave their accommodation.
  • Accommodation is booked from Sunday to Saturday. If students wish to arrive or depart on a different day they must speak with our Accommodation Team.
  • Arrivals between the hours of 23:00 and 07:00 are subject to a £40.00 late check in fee.
  • Students should send their full arrival details as soon as their travel arrangements have been made. If we do not receive flight details (and confirmation of visa approval where applicable) 7 days prior to arrival, we may not be able to reserve the student’s chosen accommodation. We reserve the right to offer an alternative at a different price.
  • If students book accommodation for part of their stay and they decide to extend their stay in school accommodation we cannot guarantee availability, especially during peak seasons. Students should always book accommodation for the full length of their study period unless they have booked private accommodation.
  • If students are unhappy with their accommodation they should talk to the Accommodation Team who will discuss the issue and may relocate the student.
  • Students will be asked to sign an accommodation contract and abide by the terms and conditions of the contract. Failure to do so means students may be asked to leave the premises and no refund will be given. We cannot guarantee that we will be able to find alternative accommodation.
  • Due to unforeseen circumstances, it may be necessary to change student accommodation either prior to arrival or during a student’s stay and the school reserves the right to do this. We guarantee to provide accommodation for the period that the student has booked but not necessarily with the same family or residence provider for the whole period. The accommodation will be of an equivalent standard. Students have no right to compensation in such an event.
  • If a booking includes extra nights, students will be charged a nightly rate for up to 3 nights. More than 3 nights will be charged at the full weekly rate.
  • If students book their own accommodation they must provide their contact details to the Administrator prior to arrival.
  • If students book their own accommodation and would like to move to accommodation provided by LLC, we will aim to find suitable accommodation within 7 days of notice.
  • If students move from one accommodation provided by LLC to another (eg. homestay to residence), we will aim to find suitable accommodation within 7 days but it could take up to 14 days.
  • A £50.00 key deposit will be added to the student’s total invoice. This will be refunded within 14 working days of departure subject to satisfactory check-out procedures made by a LLC staff member at the residence or the host in homestay. The deposit will not be refunded if a damage claim form has been completed and verified by the school. We will take acceptable wear and tear of the accommodation into consideration. The key deposit can only be claimed up to 12 months after the departure date.

Homestay

  • If students require internet access in the homestay this must be requested at the time of booking.
  • LLC will do everything possible to meet homestay requirements outlined by the student. We will give priority to medical requirements such as allergies and therefore students may be asked to provide a medical certificate.
  • Students with extra dietary requirements (eg. coeliac, gluten-free, lactose intolerance, etc.) will be charged an additional weekly fee of £15.00 per week.
  • Hosts live approximately 20-30 minutes from the school on public transport. The closest bus stop is approximately 5 minutes’ walk from the school.
  • Hosts speak English as a first language or have native-like fluency and only speak English in the home.
  • Our hosts may be different kinds of families, such as parents with children, older people, single parents etc.
  • Hosts will provide bedding and towels for student use. Hosts will wash a reasonable amount of personal laundry (eg. 1 load per week).
  • Hosts are advised to provide all adult students with a house key.
  • Please note that if students want to take a holiday or return home for a period of time and leave their luggage in their homestay accommodation, or at the school then they will have to pay a retainer fee of £50.00 per week. Students should discuss this with our Accommodation Officer.
  • If you are absent from your homestay for a few nights, for example over a long weekend, you should not expect a refund of fees.
  • If you are paying your homestay directly for accommodation, please pay them in cash, weekly in advance, or ask them how they would like to be paid.
  • If you leave the homestay accommodation arranged for you before the end of your course, you must give the host and the school one week's notice. The host is entitled to receive one week's payment in lieu of notice.
  • If you are responsible for any damage or breakages in your homestay accommodation, you are liable to pay for the necessary repairs or replacements.

Residence

This is available to students who are 18 and over and who are booking a room for 2 weeks or more. Occasionally we may, for operational reasons, allow students to stay for shorter periods. If you stay in the residence, you are subject to the rules of the residence and you will need to sign an agreement to confirm you will follow these rules.

  • Residence accommodation is only available to students who are over 18 and during June, July and August.
  • Residences are completely non-smoking. If students are found to be smoking they may be asked to leave their accommodation.
  • All inquiries regarding occasional overnight visitors should be discussed with the residence directly. Guest policies are at the discretion of the residence management, provided that no disturbance or inconvenience is caused to other occupants. Students will be held fully responsible for the actions and behaviour of their visitors.
  • Students will be subject to a pre-departure checkout on their room in residence, during which a LLC staff member may inspect the room for damages during their last week. Students do not have to be present for the check but may contact our Accommodation Officer to arrange this.

Airport Transfers

  • Students who book an airport transfer should follow the instructions on their booking confirmation carefully.
  • Students should contact the transfer company directly if they are delayed.
  • We reserve the right to transfer more than one student in the same car at the same cost.
  • There is no refund if the flight details provided are incorrect.

Payment

For direct bookings, you must pay your fees in full 4 weeks before the start of the course. We may cancel your course and accommodation if we do not receive the payment and you do not contact us about this.

ETOs should collect all fees for students before the course start date and pay them to Logie Language Centre before the start date of the course, unless alternative arrangements have been agreed. All payments should be in sterling (£) unless agreed otherwise.

If you or your ETO pay your fees by bank transfer, please mention your/the student's name in the reference section of the transfer form, so we know who the payment has come from. You or your ETO should send a copy of the bank transfer receipt by email as proof of payment.

  • Payment must be made at least 28 days in advance of the course start date.
  • We do not accept part payments of course fees. If students do not keep their balance up to date then they will not be able to attend the school.
  • Payments are made by bank transfer, details of which will be found on your invoice.

Sponsored Students

  • If a student is being sponsored by any government, grant agency, embassy and any other funding sources then a provisional letter of sponsorship is required before they can be issued with a letter of acceptance or booking confirmation. Students will not be permitted to start their course until a full letter of financial guarantee has been received by LLC.
  • It is the student’s responsibility to be aware of their Embassy’s procedures, what costs are covered and the expiry date of the financial guarantee. The registration fee needs to be paid by the student and when LLC receives the first payment from the Embassy we will refund the registration fee to the student.
  • In the event of cancellation, the registration fee is non-refundable.

Cancellation

If you decide to cancel your course, this must be done in writing by email. If you book directly with the school, this should be to the school, and if you book through an ETO it should be to the ETO.

The course deposit will not be refunded at any time.

All remaining course and accommodation fees are refundable if a booking is cancelled more than 7 days prior to the arrival date. If a booking is cancelled within 7 days of the arrival date, 1 week’s tuition is payable in addition to 1 week’s homestay accommodation or 2 week’s residence accommodation as applicable to the booking.

If you decide to leave the School before the end of your course, we will not normally refund any fees paid. We advise you to take out insurance to cover eventualities such as early return to your country due to family bereavement or illness. Any refunds are at the discretion of the Principal.

For bookings made "at distance" (e.g. via our website, by telephone, by email), you have the right to cancel with a full refund of monies paid, without giving a reason, within 14 days (the Cancellation Period) of our confirmation. We must receive your cancellation in writing by post or email within the Cancellation Period. We will not start providing services to you during the Cancellation Period unless you request us to do so in writing. We will refund fees paid within 14 days of the date we receive confirmation from you that you wish to cancel. However, in the case that you have confirmed in writing that you wish us to start providing services within the Cancellation Period, we can charge a reasonable sum for the services based on the proportion of the course undertaken and deduct this from any refund payable.

  • Where accommodation has been booked, the accommodation booking fee is non-refundable.

Cancellation fees are as follows:

    • Cancellation more than 28 days before the start of the course – Full refund.
    • Cancellation from 28 days to 7 days before the start of the course – 50% of the course fees may be refunded.
    • Cancellation less than 7 days before the start of the course – No refund.
  • Accommodation cancellation fees are as follows:
    • Cancellation more than 14 days before the start of the accommodation – Full refund.
    • Cancellation less than 14 days before the start of the accommodation – 1 week of accommodation is payable to the school.
    • This policy applies throughout the student’s stay.

Postponements

If you decide to postpone your course, this must be done in writing by email. If you book directly with the school, this should be to the school, and if you book through an ETO it should be to the ETO. If a booking is postponed within 7 days of the arrival date, cancellation charges apply as detailed below. If a booking is postponed more than 7 days prior to the arrival date, no charges apply. Postponement is only possible if there is space available on the new course dates requested. If space is not available on the requested dates, the nearest available dates will be offered. If you have booked through an ETO, refund requests can be made only via the ETO and are entirely at their discretion.

  • If a booking is postponed within 7 days of the arrival date, cancellation charges apply as detailed above. If a booking is postponed more than 7 days prior to the arrival date, no charges apply.
  • If students want to postpone their course, they must request this in writing.
  • Students can postpone their course to start up to 12 months after the original start date.

Cancellation/Change of Course after Arrival

  • If students have to stop their course early, tuition fees are non-refundable under any circumstances.
  • Fees are non-transferable. Students cannot transfer their fees to another person or onto another course.
  • All refunds will be paid to the payee only.
  • Accommodation will be refunded as per the conditions outlined in our cancellation policy.
  • For cancellation of 1:1 private lessons, we require 24 hours’ notice in order to rearrange the lesson. If students cancel less than 24 hours before their lesson they will be charged the full fees.
  • Periods of absence due to accident or sickness are not refundable.

Extensions

  • If students wish to extend their course they may do so, provided there is a place available. Extensions must be paid in full before a place can be reserved.
  • Course extensions are charged at the published rate for the number of weeks booked overall (original booking plus extended booking).
  • If students wish to extend their stay in accommodation:
    • for periods of 4 weeks or less, full payment must be made at the time of booking.
    • for periods of 5 weeks or more, payment for the first 4 weeks must be made at the time of booking and all subsequent payments must be made 2 weeks in advance for a minimum period of 4 weeks per payment.
  • Please note it may not be possible to stay with the same accommodation provider.

Holidays

  • LLC is not open on Sundays or on UK public (bank) holidays.
  • Classes missed as a result of a bank or public holiday will not be refunded or compensated.
  • Extensions can only be made for full calendar weeks.
  • No extensions will be given for students who take holidays during courses with set dates or examination courses. Students should not take holidays during examination courses.
  • Students who want to take a holiday break during their course need to complete a holiday request form at least 2 weeks in advance of the holiday. If the holiday is authorised it will not affect student attendance. If students take an unauthorised holiday (eg. do not attend school but have not completed a holiday request form) then student attendance will be affected and the relevant parties involved will be informed.

Attendance

  • We keep attendance registers for all students.
  • We expect every student to be on time, attend every lesson and complete any homework. Latecomers who are more than 15 minutes late are not allowed into class.
  • Any student who is sick for 5 consecutive school days or more must provide a certificate from their doctor.
  • If students miss a lesson, regardless of the reason, we cannot give a refund or allow them to take the lesson at another time.
  • Students may be asked to attend a meeting with a senior member of LLC staff.
  • If a student is asked to leave the school for poor attendance or conduct, their fees will not be refunded.
  • Attendance (%) is printed on student’s leaving certificates and this cannot be changed. Students will only receive a Certificate of Attendance if their attendance has been 80% or more. If your attendance is less than 90%, the school will, at its discretion, issue an enrolment certificate, confirming that you were enrolled on a course in the school.
  • If you are a sponsored student, poor attendance will be reported to your sponsor.
  • All students are subject to the school’s policies and procedures, most of which are published on our website. We reserve the right to exclude any student who behaves in an unacceptable manner. In this case you will have to pay all course fees and any additional costs (e.g. for any damage caused).
  • It is your responsibility, or that of your ETO if you book through one, to provide us with your contact details in Stirling (including mobile phone number if possible), the contact details of your next of kin in your own country and a copy of your passport and visa if appropriate.

Insurance

  • It is a requirement that all students are covered by an insurance policy throughout their stay at English in Stirling. This insurance should cover cancellation and curtailment, course fees, medical expenses, personal belongings cover, money, personal liability and personal injury. The school will not be responsible for resolving any issues that arise from lack of insurance cover on the part of the student.

Personal Information

  • LLC stores student information in electronic and paper format.
  • Some of the personal information students supply will be passed on to accommodation providers or airport transfers companies.
  • All students applying to study at LLC agree to the disclosure of their data to appropriate inspecting bodies, as required by the Data Protection Act.
  • By accepting these terms and conditions students accept our right to use their personal information in this way.
  • Students and/or parents are reminded of the need to disclose medical information about the student to the school when the booking is made and to enquire prior to enrolling whether the school and accommodation facilities are suitable for the individual’s needs.
  • If a student has any specific learning requirements or special needs or physical disabilities, we strongly urge them to declare this at the booking stage. This will allow the school to ensure that we are in a position to consider the requirements in a professional and appropriate manner.
  • LLC will assess all declarations on a case by case basis. If the school feels that it does not have the resources or expertise to deal with the issues then this will be communicated prior to arrival in the UK. Where the school judges that it cannot properly accommodate a student’s needs through reasonable adjustment, the school reserves the right to refuse admission.
  • Please note that the school does not have wheelchair access due to the nature and age of the building.
  • If a special need or disability is not disclosed at the time of booking but one is identified after arrival at LLC, then the school will discuss options for special provision as appropriate with the student and/or his or her parents. Please note that the school does not offer a service for identifying special needs and does not have specialist resources to do so. If it becomes clear that we cannot adequately deal with the student’s particular needs through reasonable adjustment or by providing additional support (usually at an additional cost), the school will endeavour to find an appropriate provider in the UK or will make arrangements for the student to return home. We will not be responsible for paying for these arrangements. We will not normally refund fees in these circumstances.

Photography and Filming

  • Classes cannot be filmed or otherwise recorded in any way without the permission (in writing) of the Principal.
  • LLC may use film or still photographs of students for promotional purposes. Booking a course at LLC implies consent for our student’s images to be used in this way unless they tell us that they do not consent to this on the application form.
  • Students (or their parents if they are under 18 years of age) must inform the school in writing before the course starts if they will not allow us to use such images.

Conduct

  • LLC reserves the right to refuse admission to any student or to dismiss any student from school or accommodation without refund in the event of misconduct or unsatisfactory attendance or work. The school expects students to adhere to the standards and rules we set.
  • We expect students to behave reasonably at all times towards other students, school staff and accommodation providers and to respect cultural, racial and religious differences.

Resolution of disputes

  • All complaints will be fully investigated as per the school’s Complaints Procedure.

Liability

  • LLC does not accept any liability in the case of illness, accident, loss or damage to personal effects or property:
    • occurring on the school premises, except where such liability is imposed under UK law.
    • where accommodation or transport has been booked through the school.
  • LLC does not accept liability for losses or additional expenses student might incur because of cancellation or delays to their travel services.

Force Majeure

  • LLC is not liable for failure to perform its obligations if such failure is as a result of causes beyond its reasonable control but not limited to Acts of God (including fire, flood, earthquake, storm, hurricane, infectious diseases or pandemics or other natural disaster that are beyond the reasonable control of the parties), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity, internet or telephone service. Refunds will not be made in such circumstances.
  • In the event of an outbreak of infectious disease, all students and or parents/guardians are required to comply with rules regarding quarantine as set by government agencies or by the school.
  • If LLC asserts Force Majeure as a reason for failure to perform its obligations then we must prove that we took reasonable steps to minimise delay or damages caused by foreseeable events, that the school substantially fulfilled all non-excused obligations, and that the other party (student, ETO, etc.) was, where possible, notified of the likelihood or actual occurrence of the event.

Last updated 30/08/2017